Application Support / Ba

Central Region, Singapore, Singapore

Job Description


:

  • Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)
  • Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions
  • In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications
  • Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
  • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
  • Regularly provide statistical reports about support cases and incidents
  • Dispatching all incoming tickets for the Service & Support team
  • Responsible for assigning, resolving and escalating user request tickets
  • Collaborate with other IT Teams on Projects

Flintex Consulting

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Job Detail

  • Job Id
    JD1463921
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Central Region, Singapore, Singapore
  • Education
    Not mentioned