Application Support / Ba
Central Region, Singapore, Singapore
Job Description
:
- Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)
- Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions
- In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications
- Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
- Regularly provide statistical reports about support cases and incidents
- Dispatching all incoming tickets for the Service & Support team
- Responsible for assigning, resolving and escalating user request tickets
- Collaborate with other IT Teams on Projects
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Job Detail
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Job IdJD1478254
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCentral Region, Singapore, Singapore
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EducationNot mentioned