Job Description

The Applications Support Engineer is responsible for the operation, support and maintenance of specific software applications, which may be built in house or third party software. He/She should have a deep understanding of the application's functionality and backend. He/She oversees software testing and transition processes and provides necessary support when required. He/She is responsible for interacting with the application users and setting up, and on boarding of the users.

Role & Responsibilities:

• Develop operational software configuration management plans
• Oversee software help desk activities
• Conduct technical impact analysis and problem identification
• Monitor and analyze software maintenance activities
• Develop software transition plans and identify stakeholders for transition and operational requirements
• Develop training material for operational support personnel
• Lead software diagnostics and real-time debugging/trouble shooting
• Specify test cases for the selected testing technique
• Analyse defect arrival rate and failure intensity data
• Monitor service-level objectives to ensure that requirements are met or exceeded
• Propose recommendations to improve performance and client satisfaction
  

Requirements:

• Diploma/Degree in Computer Science / Information Technology / Cybersecurity or equivalent
• Minimum 1 year of relevant working experience in database scripting language(TSQL/PLSQL)
• Work location: Novena
• Office hours: (Mon – Fri) 0830 to 1800
  

We regret that only shortlisted candidate will be notified.
Shortlisted candidate will be placed on agency contract employment.