Job Description

Description

Responsibilities:

• Providing software application support for Microsoft Project Online application.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors and escalating serious concerns to the Software Architect.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.
• Collaborating with cross functional teams like IT Infrastructure, Network Security, etc to resolve and address any items or issues requiring their contribution
• Performing Application User administration & managing System Access control Ensuring all System documents are kept up to date

Requirements:

• A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• Demonstrable experience as an application support engineer in a related field.
• Ability to manage code migration, document configuration changes, and monitor performance.
• Exceptional ability to provide front-end support to internal departments and all application users & clients.
• Advanced proficiency in determining the causes of application errors and repairing them.
• Exceptional communication skills.
• Ability to work independently.
• Exceptional customer service skills.

Interested candidates, please send your updated resume in Words format with recent photograph to us at .

Only shortlisted candidates will be notified.

EA Licence No.: 13C6409