is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, and application support.
We are looking to hire one
Application Support Engineer
, to join us in an exciting global engagement. This is more than just a support role - it's an opportunity to grow, collaborate, and contribute meaningfully to a high-impact business.
Responsibilities
As an Application Support Engineer, you will join our existing team, and you will play a crucial role in ensuring seamless operations for our global users. Your main responsibilities will include:
Delivering Level 1, 2, and 3 application production support services with a strong sense of ownership and accountability
Investigating and resolving user-reported incidents using established workflows and ticketing systems
Meeting and exceeding Service Level Agreements (SLAs) for response and resolution times
Applying your hands-on skills in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka, and other technologies to diagnose and fix issues efficiently
Experience:
Minimum 2 years relevant experience working in an application production support team.
Minimum 2 years of work experience in software development and coding in .NET (C#), SQL, JavaScript, NodeJS, Azure, Kafka.
Education & Certifications:
Bachelor's Degree in Computer Science or a technology-related field.
ITIL Foundation certification.
Personal characteristics:
Strong English verbal and written communication skills.
Good work attitude.
Fast learner and able to quickly understand complex systems.
Quality conscious.
* Strong sense of responsibility, accountability, and customer service.
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