Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Provide 24 x 7 IT Operational support to production support teams including weekends and holidays.
• Ready to work in rotation shifts.
• Incident Management and Reporting
• Recovery coordinator for involving the right parties and recording of chronological events
• Point of escalation for support staff or management
• Review all daily activities and ensure completion of shift duties for each team and proper handover
• Monitoring and recovery of batch jobs
• Perform health checks
• Alert management
• Coordinate DR testing and audit
• Consolidate and analyse management reports for presentation
• Implement continuous improvements through automation tools, SRE (Site Reliability Engineering) principles
• Perform post-resolution follow-ups to ensure problems have been adequately resolved by the application team.
• Ensure proper guidance, training and mentoring are given to new staff
• Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams
• Ensures on-time communication to stakeholders on application issues.
• Facilitate and manage business/operations communication during critical issues.

Requirements

• Fresh Diploma graduate welcome to apply, with comprehensive training provided
• Prior experience in application support role will be an advantage
• Banking or Financial domain knowledge is an advantage
• Must have worked on Operating System: Linux / Solaris / AIX
• Must be conversant with SQL
• Knowledge of Shell scripting and Job scheduling
• Able to provide 24x7 operational support including Weekends and Public Holidays
• Clear communication skills both written and oral
• Self-starter with excellent crisis management skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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