Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Provide 24x7 operational support for all production practices including weekends and public holidays forIntegration Platform and Gateway systems serving Critical Banking applications.
• Responsible for the application availability, recovery, stability, capacity, and performance of the system.
• Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues timely.
• Take ownership of issues/incidents and follow through with proper RCA and solutions.
• Work on Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 - 3 client impacting incidents.
• Must be familiar with Incident Management, Problem Management and Change Management practices and implement with least guidance.
• Ensure mandatory annual regulatory and compliance requirements are completed without any delays. Manage Audit and resiliency reviews. SOP documents are reviewed and updated regularly.
• Prepare and present Business Case/Migration Plan for Technology Initiatives e.g. EOS/EOL refresh. Develop costing model and sharing the costing to Delivery teams & Implement across Integration practice.
• Involve in designing the patterns on integration with legacy e.g. Integration services and future ready, API
• Provide technology perspective to the delivery teams and offer road map guide and prioritization by keeping all abreast with industry trends.
• Technical leadership and guidance to the development & operations team on Services to Micro services
• Ensure minimal technical debt and best of breed technology is used.
• Chairing Service Comm Review council to ensure that the solution architecture aligns with the road maps established by the enterprise architecture, and that it adheres to the enterprise architecture principles. Act as the bridge between Enterprise/Application Architecture and Delivery.
• Regular health-check and capacity assessment of Production environment from BAU growth perspective and incoming project volume.
• Consistent Change reviews for the enhancements and new projects
• Participate in defining the interaction between application packages, databases, and middle-ware systems in terms of functional coverage.
• Provide training and guidance to team members to improve the quality of the support team.
• Manage duty rotation, aligning to different country business hours to enable longer coverage of support to the business.
• Allocate tasks to the team and ensure work load is well balanced among the members.

• Experience in banking industry primarily managing application solution delivery and with exposure to production support.
• 10-12 years of related work experience in Service Oriented Integration, API & Digital Transformation projects
• Expertise in TIBCO suite of products, Business Works, Admin & Hawk.
• Expertise on MQ, HTTPS, Database, C:D, TWS connectivity to Service layer.
• Must have good domain knowledge on Payments and Channel Systems
• Experience in setting up Integration layer platform starting from pre-prod, production & DR e.g. TIBCO Domains, AMQ, Hawk Rules, Jboss, KONG gateway
• End-to-End Enterprise Architecture understanding, including Enterprise Services, Middle-ware technologies e.g. TIBCO, Middle-ware MQ, AMQ, Mainframe technologies, Databases, Data Warehouses, and Core Banking solutions.
• Experienced in Horizontal scaling setup and segregation of Integration component to ensure no impact.
• API exposure on Internal and External connectivity to Services layer.
• Experienced in Design patterns for Integration layer, Application Infra Setup.
• Setting up Scheduled, Unscheduled maintenance window standards.
• Good relevant understanding of Enterprise Integration and Messaging Patterns, SOA Governance practices.
• Strong communication skills including engaging senior management on strategic plans, leading project steering committees and status updates on tickets and incidents.
• Experienced in Agile methodology.
• Capable to handle multiple concurrent incidents following process and closure with management report.
• Excellent organizational, vendor management, negotiation, and prioritization skills.
• Proactive and able to work under pressure, strong problem-solving skills and positive "can do" attitude.

eFinancialCareers