Job Description

We are looking for a Application Support (Work From Home) to join IT software company!

Working Hours: Monday to Friday (Hybrid Arrangement)

Working Location: Tanjong Pagar, 5 minutes away from MRT station

Salary Package: Basic Salary + AWS + VB (Permanent Roles)

Fintech Project Exposure: Blockchain / Crypto / Payment Gateway

Responsibilities

• Provide daily support to users including meets the service standards, maintained quality of service, resolved queries timely and accurately.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
• Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
• Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
• Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
• This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required.

Requirements

• Experience in supporting fintech related software applications is a plus.
• Experience with some programming languages (HTML, JAVA) will be an added advantage.
• Having domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous.
• Willing to work on rotating shifts including weekends and public holidays.
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.

Email your resume to: spka@scientecpersonnel.com and quote Job ID: J39913 for quicker response.

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Kris Ang

Recruitment Consultant

Ang Wen Hao (Kris) - R2090523

ScienTec Consulting Pte Ltd - 11C5781

ScienTec Consulting