Provide daily support to users including meets the service standards, maintained quality of service, resolved queries timely and accurately.
Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required.
Requirements
Experience in supporting fintech related software applications is a plus.
Experience with some programming languages (HTML, JAVA) will be an added advantage.
Having domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous.
Willing to work on rotating shifts including weekends and public holidays.
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
Email your resume to: spka@scientecpersonnel.com and quote Job ID: J40217 for quicker response.
Kris Ang Recruitment Consultant Ang Wen Hao (Kris) \xe2\x80\x93 R2090523 ScienTec Consulting Pte Ltd - 11C5781
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