Job Description

As Subject Matter Expert, you will be one of the Technical Leader within Messaging Team which ensure all our customers\xe2\x80\x99 (Airports, Airlines and their customers) day to day operation running smoothly. You will work closely with your peers (SMEs) and report to the Domain Manager & Shift Manager on duty. You will also be responsible in reviewing technical capacity of the team and provide feedback on development plan and initiative.

What you will do

• Perform Service Operations \xe2\x80\x9cApplication Support\xe2\x80\x9d for all Messaging Products to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• When required, act as the customer SPOC and co-ordinate the scheduling of intervention with Customer\'s, internal Resolver Groups, and the Service Desks ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
• End-to-end visibility on environment, topology, flow, access management, components, etc.
• Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements.
• Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
• Carry out preventive and proactive maintenance of applications and monitoring of systems and services in accordance with agreed schedules and customer expectations.
• Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems.
• Continuously identify and document lessons learnt, known errors and operational knowledge for improved services.

Qualifications

Who you are

• Diploma/Bachelor Degree in IT, Computer Science, Electronic Engineering or equivalent
• UNIX/Linux Certification and Experience
• ITIL Foundation v3 or v4 Certification
• IBM MQ v8/v9 Knowledge and Experience
• Basic knowledge on Network and Cloud technologies
• Excellent written and verbal communication skills

What we offer
SITA\xe2\x80\x99s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who\xe2\x80\x99ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we\'re always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you\xe2\x80\x99d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA
SITA is the world\xe2\x80\x99s leading specialist in air transport communications and information technology. We don\xe2\x80\x99t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

In case of issues with uploading your CV or accessing the application system, please contact us @ careers@sita.aero

SITA