Job Description

This role is responsible for providing Level 1 and Level 2 support for Treasury applications, including those used for Asset and Liability Management (ALM), Risk Management, Data Management, and Trading operations.

Key Responsibilities:

Deliver high-quality technical support to ensure application availability, performance, and stability. Proactively monitor systems and conduct health checks to identify and prevent issues. Own incident resolution end-to-end, coordinating with various IT teams as needed. Investigate and manage recurring problems through structured problem management processes. Ensure timely, high-quality delivery of fixes and enhancements to production systems. Comply with change management procedures to implement changes with minimal risk. Stay ahead of regulatory and compliance requirements, and contribute to process improvements. Perform scheduled operational tasks such as disaster recovery testing, access reviews, and audit remediation. Maintain and update internal documentation and support knowledge bases. Facilitate training and knowledge-sharing sessions across global teams. Build strong relationships with internal stakeholders including business users, project teams, and IT partners. Contribute to a collaborative team culture focused on quality service, innovation, and continuous improvement. Work in rotational shifts (7 AM-4 PM or 10 AM-7 PM), including occasional Saturdays (with compensatory time off). Be available for after-hours support when required.

Requirements:

Experience supporting Treasury, Risk, or Banking applications, including liquidity and market risk systems. Familiarity with multi-tier applications and both physical and virtual server environments (e.g., VMware). Understanding of financial products and markets. Experience working with cross-functional teams including developers, analysts, and infrastructure support. Knowledge of automation tools and a process improvement mindset. Strong grasp of ITIL best practices in Incident, Problem, and Change Management. Technical experience with Linux, Oracle, MS SQL, Autosys, ITRS, Dynatrace, and Splunk. Exposure to cloud technologies, preferably Microsoft Azure. Proficiency in scripting and/or programming (e.g., SQL, Java, Python). Understanding of software development life cycles (SDLC), Agile methodologies, and IT operations. Experience with enterprise middleware, messaging platforms, and Java application servers. A degree in Computer Science, Mathematics, or a related technical discipline is preferred.
For a confidential discussion, please reach out to me at fiona.wong@sanderson-ikas.sg


Personal data collected will be used for recruitment purposes only.


Only shortlisted candidates will be notified / contacted.


EA Registration No: R21101138

"Sanderson-iKas" is the brand name for iKas International (Asia) Pte Ltd, a company incorporated in Singapore under Company UEN No.: 200914065E with EA license number 16S8086.

Website: www.sanderson-ikas.sg