Job Description

You are hired under a Software company who providing custom software solutions (web app) to their client in FinTech and Gaming industry.
In this role, you are responsible as a L1 engineer to offer your support to solve our user issues.

• Salary package up to $4,500 + AWS + VB (approx. 2-3 months bonus)
• 12-hours shift arrangement with 3-2-2-3 working pattern (working from home during night shift) - no need to standby after working hours
• 8 am to 8 pm (morning shift) / 8 pm to 8 am (night shift)
• Dynamic & fun working environment
• Office Location: Tanjong Pagar

Responsibilities:

• Provide technical support and assistance to clients via various channels (email, phone, chat, etc.).

• Understand and troubleshoot software issues reported by clients, resolve them effectively, and provide timely updates on the status of ongoing support cases.

• Build strong relationships with clients, ensuring clear and effective communication throughout the support process.

• Utilize support ticketing systems to track and manage support cases, ensuring accurate and up-to-date information.

• Document troubleshooting steps, solutions, and knowledge base articles to enable self-service support resources for clients.

• Act as a liaison between clients and internal teams to ensure effective communication and issue resolution.

Requirements:

• Min diploma in Computer science or any relevant discipline
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical clients.
• Customer-centric mindset with a focus on delivering exceptional support experiences.

If you are ready to embark on a journey of modern technologies, we invite you to submit your updated resume now!

Ng Kee Hung (Vickus) - R2091423
ScienTec Consulting Pte Ltd \xe2\x80\x93 11C5781