Job Description

: DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are looking for a proactive and dynamic professional to join our Application support team to provide maintenance and support for a mission critical system. Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.
Roles and Responsibilities:

• Provides day-to-day application support for reported production issues and resolves them within the stipulated Service Level Agreement (SLA) as per classified severity; not limited to the following:
• Knowing and understanding the issue,
• Investigate and perform analysis to determine root cause(s),
• Provide corrective and preventive solutions,
• If required, escalate the case to L3 or technical support for further investigations,
• Ensure successful and timely completion of application batch jobs,
• Propose improvements to address recurring issues and
• Close monitoring gaps.
• Support implementation of changes by the standard operating procedures to ensure smooth rollouts/deployments,
• Identify opportunities for automation to minimize manual tasks and
• Provides after-office hours standby duty support where allowances, off-in-lieu, or equivalent will be given as required:
• One week of standby duty for every one to two months,
• Ad-hoc activation to be onsite for urgent production issues and
• There may also be occasions whereby support duties are required outside of working hours/public holidays for a short-term basis upon clients\xe2\x80\x99 requests.

Requirements:

• Strong problem-investigation and solving skills
• Has an analytical mindset and is able to understand business and functional concepts,
• Proactive and self-driven and able to work under pressure with a high sense of urgency,
• Basic knowledge of Java programming and some hands-on coding experience,
• Possess SQL knowledge and ability to construct basic SQL queries,
• Able to understand and grasp concepts of users\xe2\x80\x99 interfaces, client-server environment, web

technology, operating systems (Unix & Windows), database and middleware,

• Ability to work effectively both independently & within a team,
• Good communication skills for interaction with both internal and external stakeholders of all levels

(Internal teams, clients, external/other 3rd party vendors, and management),

• Experience with writing scripts for automation will be an advantage and
• Experience working with IT ticketing systems will be an advantage

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our \xe2\x80\x9cpeople first\xe2\x80\x9d philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company. We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the \xe2\x80\x98bring your whole self to work\xe2\x80\x99 philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable