Application Support Manager (public Sector)
Singapore, Singapore
Job Description
Job Summary
- Singapore
- Permanent
- JN -082023-1945364
- Aug 18, 2023
- Competitive
You will be part of a multi-award winning HealthTech firm. A leading organization in the Healthcare Technology sector, transforming healthcare through smart technology and latest innovations.
- Provide guidance to the team to ensure the best support possible for systems availability
- Log and track problem tickets relating to S1/S2 or high impact issues
- Support and assist in high severity incidents and drive problem management meetings
- Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution
- Manage high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure
- Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)
- Implement Response and Recovery Plans and activities relating improvements to service recovery
- Maintain processes, templates and SOP, website and information related to incident and problem management
- Bachelor\'s Degree in Computer Science
- 6 yrs of Technical / Application Support experience
- Proven experience of working efficiently in a cross functional team
- Ability to establish and manage processes and practices through collaboration and the understanding of business
Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.
EA Licence No: 11C5502
EAP Registration No: R1876670
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Job Detail
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Job IdJD1373141
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned