Job Description

: The Consumer & Community Banking (CCB) Production Management, OPT Mission Control (MC) manages critical middleware applications availability 24.7. The US day is supported by the teams in Columbus/Houston and the US overnight is mai : The Consumer & Community Banking (CCB) Production Management, OPT Mission Control (MC) manages critical middleware applications availability 24.7. The US day is supported by the teams in Columbus/Houston and the US overnight is mainly supported by Singapore/India teams. The MC is entrusted with end-to-end monitoring responsibilities of the CCB applications as well as other production management responsibilities. Its aim is to resolve 90% of all major incidents without escalations and therefore has SMEs present onsite on all shifts 24x7. The shift-lead has production responsibilities across the shift and has to take key decisions in ensuring the quickest ways to mitigate incidents with minimal client impacts. This role requires a wide variety of strengths and capabilities, including: Bachelor's degree The role requires weekend support as part of shift based coverage Minimum 8years ofexperiencein Production Support Strong expertise intechnologies like-Middleware, UNIX, WebLogic, WebSphere, Tomcat and Web Servers Ability to deploy and support applications in Cloud Platforms (AWS, AZURE, Private Cloud) and Kubernetes Basic knowledge of application development - Java/Python Provide onsite technical leadership and decision taking for quick service restorations Key decision taker in terms of fail-overs, isolating DC and preserving customer experience Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture Leverage tools expertise to perform targeted flow-triage during major incidents Drive Technical Bridges with information from monitoring and other specific tools Flexible and adaptable in response to changing demands of the organization Good communications skills - managing global bridges/ writing executive notifications Experience working with geographically distributed and culturally diverse work-groups Hands-on with technical operations - high pressure shift environment Multi- tasking is essential - listening, writing, reviewing and sending executive communications Preferred/Desired Skills Consumer banking experience is preferred Customer centric - preferable from technical support roles and/or professional services Knowledge on tools such as Splunk, Dynatrace and Grafana