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The Consumer & Community Banking (CCB) Production Management, OPT Mission Control (MC) manages critical middleware applications availability 24*7. The US day is supported by the teams in Columbus/Houston and the US overnight is mainly supported by Singapore/India teams. The MC is entrusted with end-to-end monitoring responsibilities of the CCB applications as well as other production management responsibilities. Its aim is to resolve 90% of all major incidents without escalations and therefore has SMEs present onsite on all shifts 24x7. The shift-lead has production responsibilities across the shift and has to take key decisions in ensuring the quickest ways to mitigate incidents with minimal client impacts.
This role requires a wide variety of strengths and capabilities, including:
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