Job Description

Working in our Merchant Services Application Support team means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally - and to grow your career in any direction you choose.

Key responsibilities include:

• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software application
• Automation - Supporting the identification and implementation of automation opportunities across the application and infrastructure environment
• Monitoring - Work closely with the L2/ L1/ AD teams to improve thresholds and alerting of critical flows. Assist with Root Cause Analysis (RCA)
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Experience in troubleshooting and problem solving complex issues
• The role requires weekend support as part of shift based coverage.

This role requires a wide variety of strengths and capabilities, including:

• Bachelor degree in Computer Science, Information System, Engineering or related disciplines
• Minimum 1 year of Application support / Production Management work experience in a large complex environment
• Technical Knowledge in Linux, Unix, SQL, Shell Scripting, Monitoring tools, ITIL framework
• Proven experience in Problem and incident Management
• Strong understanding of scripting and programming industry practices, to automate any repetitive tasks and provide alerting.
• Good communication skills, both verbal and written, with the ability to clearly convey technical information
• Ability to work independently as a self-starter and ability to thrive in ambiguity

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.