Job Description

The Application Support role at Tradeweb is a pivotal role that supports the Institutional Fixed Income Electronic Trading Platform to ensure that clients, dealers and internal Tradeweb teams have a seamless experience. Working as part of a global team with a follow the sun model the team in Singapore are exposed to incidents and problems that could be raised in Tokyo, London and the US. The role gives you the opportunity to be part of a dynamic high performing team and also to be in the forefront of cutting edge electronic trading technology. Responsibilities

• Liaise with multiple internal teams within Tradeweb and occasionally external clients by building strong working relationships
• Strong multi-tasking and time management skills
• Ability to read and analyze application logs to escalate to the relevant testing and development teams
• Good problem solving skills to provide root cause analysis of problems and workarounds.
• Application monitoring using ELK and Grafana
• Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow
• Configuration management in multiple environments
• Support application deployment during hardware upgrades for production services
• Ability to take ownership and become subject matter experts in various parts of the system.
• In this role you will be required to work to a flexible work schedule which also includes weekend and evening duties.
• Work through Annual Disaster Recovery testing and BCP planning

Qualifications/Experience

• Bachelors in a computing degree or engineering degree
• 5-10years experience
• Experience of working in a high pressure environment preferably Front office application support and deliver to tight deadlines
• Excellent problem solving, planning and analytical skills.
• Extensive experience of managing client queries and problems
• Experience of working on a n-tier architecture and complex systems
• Strong communications skills with a demonstrable ability to interact and influence at all levels within the organization
• Experience working with relational databases. Querying, scripting experience preferred.
• Understanding of Infrastructure/Server components
• Experience with production environment deployments intraday or COB
• Experience of managing, owning and delivering high quality projects to objectives and within time scales
• Flexible and adaptable to changing priorities
• Hands-on approach with ability to deliver to commitments
• Team player
• A desire to learn and improve skills and knowledge

Hours of Work The candidate will be required to cover the Tokyo trading day. We might introduce shift hours to ensure coverage for Asian market trading hours (e.g. one person on a slightly earlier shift than the others). The market trading hours are always subject to change and the Support team is required to be flexible to accommodate. Very occasional weekend and evening work will be required. #LI-Hybrid About Tradeweb: Tradeweb Markets Inc. (NASDAQ: TW) is a leading, global operator of electronic marketplaces for rates, credit, equities and money markets. Founded in 1996, Tradeweb provides access to markets, data and analytics, electronic trading, straight-through-processing and reporting for clients in the institutional, wholesale and retail markets. Advanced technologies developed by Tradeweb enhance price discovery, order execution and trade workflows while allowing for greater scale and helping to reduce risks in client trading operations. For more information, please go to www.tradeweb.com .