Job Description

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.



The Technical Service Associate plays a leadership role in implementing the technical aspects of our client\xe2\x80\x99s installation and supporting internal and external technical issues. In conjunction with other client facing teams, you will ensure successful client implementation of our products and be responsible for the successful deployment of new product releases to our clients environments. You will handle installation testing of Verisk Extreme Event Solutions products. You will have an opportunity to work with new and exciting technologies, such as Microsoft HPC, Microsoft SQL, VMware and AWS, and be among the first to test and ensure all Verisk Extreme Event Solutions\xe2\x80\x99 products work seamlessly with the newest technologies by aiding in the installation and testing of our products. You will work collaboratively with multiple departments to ensure successful execution of deployments.

You must be able to work independently on complex problems where analysis of situations requires an in-depth evaluation of various factors. You will represent the organization on specific projects/teams and work directly with clients or through Client Services Managers.

This role involves some travel to our other Asian offices.

Responsibilities (but not limited to):

• Provide front-line technical support via phone and email to internal and external clients with Verisk Extreme Event Solutions\xe2\x80\x99 Software
• Ensure all implementation requirements are defined correctly, and translate those requirements into system configuration
• Detect, diagnose, and resolve problems during implementation
• Maintain checklist documentation to ensure quality implementations and deployments
• Identify client issues and work with internal teams to create a strategy to address problems
• Maintain the lines of communication by providing effective feedback and communicate strategy with clients, including dates for resolution of open issues
• Test and configure systems to replicate client environments
• Document knowledge in the form of knowledge base tech notes and articles
• Security and patch management of the existing resources for internal and external stakeholders
• Other duties as assigned

Qualifications

Qualifications:

• 3 - 6 years technical experience in a deployment, application support or technical support role, with a proven background in client interfacing.
• Strong knowledge of Microsoft SQL Server and SQL queries.
• Well-developed server skills using Microsoft Windows and Active Directory.
• Good understanding of basic computer networking.
• Strong problem-solving skills.
• Impeccable attention to detail.
• Excellent communication and interpersonal skills to interact with all technical stakeholders including employees, customers and prospective clients
• Knowledge of Installshield, PowerShell or Python, VMware, High Performance Computing, AWS or Cloud technologies
• Insurance knowledge is a definite plus
• English language skills are mandatory and Mandarin or Chinese would be beneficial.

Education Requirements:

• BS degree in Information Technology, Computer Science or equivalent

Benefits

• Working in an international environment and interchanging with international corporate offices
• Opportunities to grow
• flexible working hours
• Outstanding company events

#LI-CI1

Additional Information

In 2022, Verisk received Great Place to Work\xc2\xae Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We\xe2\x80\x99re also one of the 38 companies on the UK\xe2\x80\x99s Best Workplaces\xe2\x84\xa2 list and one of 18 companies on Spain\xe2\x80\x99s Best Workplaces\xe2\x84\xa2 list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we\xe2\x80\x99ve grown to provide analytic insights that help transform industries focused on some of the world\xe2\x80\x99s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale. We\xe2\x80\x99re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk\xe2\x80\x94from our chief executive officer to our newest employee\xe2\x80\x94is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.

• Be Remarkable by doing something better each day in service to our customers and each other
• Add Value by delivering immediate and sustained results that drive positive outcomes
• Innovate by redefining what\xe2\x80\x99s possible, embracing challenges, and pushing boundaries

Verisk Businesses

\xe2\x80\x94 provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

\xe2\x80\x94 supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

\xe2\x80\x94 offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

\xe2\x80\x94 provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

\xe2\x80\x94 provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

\xe2\x80\x94 delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

\xe2\x80\x93 offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

\xe2\x80\x94 provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran\'s status, age or disability.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Extreme Event Solutions