Job Description

Position : Applications Consultant Department: Infocom Technology Department Contract duration: Up to 12 months Work location: HQ Office (JEM) Work Pattern: Full Time (42 hours / week) : You will support the Chief Information Officer and collaborate with fellow business analysts, project managers, solution architects and technical services consultants to deliver leading-edge digital solutions. You are a pro-active, self-motivated, and resourceful team member with good tech/digital knowledge and possess strong influencing and people handling skills. You are also adept at balancing multiple projects concurrently while constantly looking for new ways to apply digital technologies to meet identified Agency and citizen/business needs.

Responsibilities: You will be involved in a range of tasks including the following:

• partner with the business teams to elicit business needs and develop the appropriate business case
• Assess current state, analyse stated requirements of stakeholders and accurately defines business need within specified scope
• Work with project teams to develop requirements such as user stories, functional/technical specifications and acceptance criteria
• Evaluate and recommend suitable technology, including sourcing and evaluating alternatives, and recommending solution that best fits stakeholders' needs.
• Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope
• Plan and project manage the implementation and maintenance of various systems/initiatives
• Work with stakeholders to ensure smooth deployment and adoption and operation
• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations & Maintenance phase)
• Plan and implement operation processes and procedures to manage the day to day operation of the system to meet the business operation objectives on systems availability
• Ensure that the system meets the stipulated service level agreement for system availability;
• Ensure that the vendor meets the stipulated service level agreement for problem resolution;
• Review the monthly progress reports from vendor to ensure that they are in order;
• Ensure all Severity 1 and 2 incidents are closed with corrective and preventive measures (if applicable);
• Understand the IT management policy, quality management policy and security guidelines to ensure maintenance processes and procedures are designed to comply with these policy and guidelines

Requirements:

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics

Engineering or related subject area with minimum 3 years of relevant experience.

• Prior working experience in IT project management, business analysis, application

solutioning design and testing

• Participated in at least one full software or product development cycle, preferably using

Agile Methodology

• Strong analytical, conceptualization and problem-solving skills

• Good communication skills with the ability to pitch ideas and influence

• A driven and motivated personality with an inquisitive mind

• Ability to learn and apply
  

Preferred Skills:

• Business Analysis certification, e.g., Certified Business Analysis Professional (CBAP)
• Past Project management or Business Analysis experience
• Knowledge or hands-on project experience in Azure and AWS, APIs & Microservices environment.

Salary: Up to $7,820* * Remuneration shall be commensurate with qualification and experience.