Job Description

Selected candidate will be based at the ILC Dover office located at Beach Road.



As an Applications Engineer, you will be a key technical ambassador for our advanced engineered solutions in

powder handling

,

powder/liquid mixing

, and

high containment systems

. You will support the commercial team throughout the entire customer lifecycle--from opportunity identification to post-installation service--ensuring that our customers receive tailored, high-performance solutions that meet their operational, regulatory, and safety requirements.





Your role will span both

pre-sales

and

post-sales

activities, combining technical consulting, solution development, and service support. You will help translate complex customer needs into actionable solutions using our innovative product portfolio, and other proprietary technologies.

Expanded responsibilities:

Pre-Sales Engagement

:


Collaborate with sales, contracts, and engineering teams to develop customized proposals and technical presentations. Conduct site assessments and feasibility studies to align customer needs with ILC Dover's capabilities. Deliver product demonstrations and value-based selling strategies to showcase our containment and process solutions.

Customer Consultation & Solution Design

:


Act as a trusted advisor to customers, guiding them through technical decision-making and system configuration. Recommend optimal solutions based on process requirements, containment levels, and regulatory standards (e.g., GMP, ATEX). Ensure alignment between customer expectations and engineering deliverables.

Service & Support

:


Provide

technical support during installation, commissioning, and validation

phases, ensuring smooth handover and system performance. Assist in

troubleshooting and optimization

of installed systems, working closely with service and engineering teams. Support

change management and upgrades

, helping customers adapt systems to evolving needs or compliance requirements. Maintain ongoing relationships with customers to ensure satisfaction and identify opportunities for continuous improvement or additional services.

Training & Knowledge Transfer

:


Deliver technical training to customer teams on system operation, maintenance, and safety protocols. Create and maintain documentation to support customer understanding and long-term system reliability.

Market Development & Representation

:


Identify new applications and market segments for ILC Dover's technologies through customer interactions and industry insights. Represent ILC Dover at trade shows, conferences, and industry events to promote our brand and solutions.

Key Responsibilities

Partner with the commercial team to

identify opportunities

,

develop proposals

, and

close deals

by providing technical insight and application expertise. Engage with customers to understand their process needs and recommend

tailored solutions

from our broad technology product portfolio. Support the

tender process

through technical documentation, presentations, and product demonstrations that highlight ILC Dover's value proposition and differentiation. Act as a technical liaison between customers and internal teams, ensuring alignment from concept through execution. Contribute to strategic growth initiatives by identifying new applications and markets for ILC Dover's technologies. Represent ILC Dover at major industry exhibitions and conferences, showcasing our innovation and leadership in containment and process solutions.

Your Profile

Bachelor's degree in

mechanical engineering

,

automation

,

chemical engineering

,

pharmaceutical/biotech engineering

, or equivalent. Minimum

5 years of experience

in pharmaceutical or biopharmaceutical environments, with a strong focus on

powder handling

,

mixing

, and

high containment

. Proven ability to conduct both

in-person and remote customer engagements

, including technical consultations and solution presentations. Strong understanding of

GMP

,

ATEX

, and

containment performance standards

. Technically minded with excellent communication skills and a collaborative spirit. Commercially astute with the ability to articulate value and ROI to customers. Proficient in

Salesforce CRM

and

Microsoft Office Suite

.

What We Offer

A dynamic and impactful role within a

global leader in engineered containment solutions

. High degree of autonomy and ownership. A collaborative, international work environment with strong team spirit. Opportunities to learn, grow, and contribute to cutting-edge technologies. * Direct involvement in shaping the future of

safe and efficient pharmaceutical manufacturing

.