Job Description

Overview of Citi:

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Team/Function Overview

The Trade Processing Services application support group provides technical and business support for Citi\xe2\x80\x99s Fixed Income trade capture system and risk flow (TPS). Products supported include Rates, Credit and Securitized products.

The TPS application is a mission-critical application, providing trade capture and maintenance for Trading, Sales, Middle Office and Operations, encompassing Rates, Credit Derivatives trade and risk flows, Cash Bond trading and Mortgage-Backed Securities.

Role / Position Overview

In this role, you will liaise closely with your colleagues in the London , New York, Mississauga, Shanghai and Belfast to ensure 24 x 5 coverage of the application. As a member of the APAC Support team \xe2\x80\x93 you will be required to provide on-site cover between the hours or 07:00 and 19:00 EST to cover business start-up and close, and any additional demands of the business. You will be expected to cover occasional requirements to provide weekend coverage on a rotational basis to support releases cycles, and participate in disaster recovery testing.

Key Responsibilities:

• Provide user support for mission critical trade capture system.
• Support all aspects of Derivative trade life cycle flow, including ECN, back office and regulatory reporting flows.
• Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
• Perform same day and next day position break analysis and reconciliations.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Develop and maintain technical support documentation.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Participate in application releases, from development, testing and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Ensure all productions issues are logged and updated as per the Support team policies and procedures.
• Effectively share information with other support team members and with other technology teams.

Development Value:

• Ability to work as part of a truly global team.
• First class technical and business training from well-established team.
• Gain experience in liaising with Trading/Sales & Middle Office Counterparts.
• Opportunity to work with new and cutting edge technologies such as OpenShift/Docker/Kibana, and well as expanding skillset in established technologies such as TIBCO EMS/Oracle/Unix/Linux/Gemfire to name a few.

Knowledge/Experience:

• 3+ years\xe2\x80\x99 experience working in a support environment.
• Business knowledge/ understanding of financial markets and products, particularly Credit and Rates Derivatives Flow
• IT/spreadsheet/analytical/modelling skills)
• Good UNIX (Solaris/Linux) knowledge and practical usage. (Able to navigate the system and know the core administration functions)
• Extensive Oracle SQL knowledge and practical usage. (Able to create ad hoc SQL queries)
• Basic knowledge of Dodd Frank regulatory reform in the derivatives space.
• Previous experience of electronic markets and straight through processing.
• Strong analytical skills & attention to detail

Skills:

• Basic Business knowledge/ understanding of financial markets and products.
• IT/spreadsheet/analytical/modelling skills)
• UNIX (Solaris/Linux) knowledge and practical usage. (Able to navigate the system and know the core administration functions)
• Oracle SQL knowledge and practical usage. (Able to create ad hoc SQL queries)
• Strong analytical skills & attention to detail

Competencies

• Ensure all productions issues are logged and updated as per the Support team policies and procedures
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Strong client facing skills, both verbal and written.
• Ability to communicate appropriately to relevant stakeholders (Trading/MO, Development/Support)
• Great team builder and team player.
• Ability to thrive in a fast paced pressured environment

Job Family Group: Technology



Job Family: Applications Support



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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