Job Description

(2200AFZ)
Singapore-Singapore-Singapore | Full-time | Permanent | Standard

Job Responsibilities:

• 
  Develop proposals for performance improvement work based on customers’ needs
• Operate as a lead consultant to manage and deliver customer-focused service offerings
• Assist the Senior Director, Relationship Sales in the development of customer strategies to secure competitor business in major and key account portfolios
• Perform regular co-visits/calls with members of the sales team to monitor development of skills and to identify further areas for training and development
• Adhere to regional standards on profit margins and discount guidelines
• Manage a rigorous follow-up process aimed at building relationships with board level directors and senior decision-makers
• Ensure country sales strategy is incorporated into all major targets set for the sales force
• Monitor Account Executives utilization of the Pipeline Forecast and ensuring that business from new and existing customers is successfully negotiated in a timely manner
• Ensure all aspects of the GSP programme are well understood and implemented across all sales territories and that the regional objectives of both sales force effectiveness and efficiency improvement are achieved
• Ensure all DHL customers are serviced effectively by the sales force and that Up-Selling and Cross-Selling opportunities are identified and negotiations commenced
• Develop a high performance service culture within the functional department.
• Plan, organize and direct an efficient and effective functional department.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Conduct performance appraisal: define training & development plans for all members of the sales team and ensure targets are achieved through regular assessment of their skills.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

• 
  Preferably Degree in Business or equivalent
• 
  Minimum 5 years experience in sales and marketing, preferably in the transportation or service industry
• 
  Experience of building a sales team
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  Experience of business consulting and project management techniques
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  Possess excellent communication skills