Job Description

KONE Service Business enables sustainable customer success by maintaining and modernizing elevators, escalators and automatic doors and delivers the best People Flow\xe2\x84\xa2 experience. Our ability to differentiate in the eyes of the customer makes our KONE Service Business unique. The drivers that make us unique are: In service business, our people make a difference; Value for customers is considered in everything we do; Digital and technology create value for our customers and enable our teams to deliver quality service; Leveraging our decentralized organization for excellent customer service, and fast scaling through strong global.At KONE Service Business, we are transforming the way we deliver maintenance. With this transformation, we are moving our maintenance operations into a dynamic, data driven model supported by innovative technician tools and taking the next step in delivering maintenance services in a smarter and more sustainable manner, with better customer & technician experience.To manage this strategy, we are looking for a Service Offering Manager to join our Area Service leadership team. In this exciting role, you will plan, oversee, and lead the offering developments happening in our country units and work directly in close collaboration with frontline and area stakeholders. The goal is to pilot, develop, and adapt to the APM area distinctive value-added solutions answering to clear customer needs to grow the APM service business and have a significant impact visible on KONE level.

• The location of the role is negotiable being most preferably Singapore, Malaysia, India or Dubai.
• Willingness and ability to travel 40-60% of working time is needed for the role.

Key responsibilities as a Service Offering Manager:Service offering management (contract and maintenance services offering)

• Manages and drives the Area maintenance offering, scope, and roadmap.
• Defines Area offering with key stakeholders by optimizing from the global offering portfolio.
• Participates in sales target identification and in defining new target markets and customers.
• Plans and supports Units in go-to-market actions of new services.
• Supports Unit Offering and Sales Development Managers in achieving targets and analyzing and maintaining maintenance offering, -product and pricing data, sales and tendering tools and pricing guidelines.
• Manages implementation, ramp-up and ramp-down of offerings and new releases within Area.
• Follows up and takes corrective actions on offering performance and quality.
• Collects feedback and competitor data from his/her market.
• Collaborates with the global offering team to further develop the offering.
• Collaborates with Business Line colleagues in the Units, other Areas, and Global for best practice sharing and driving areas of improvement in maintenance offering and develop life cycle approach.
• Work closely with repair manager to align on the offering and pricing.

Customer relationship management and marketing.

• Supports APM units in:
• Creating support material for Sales Managers and Salespersons in defining, specifying, and communicating KONE benefits and advantages of maintenance offering.
• Identifying and describing benefits and advantages of maintenance offering to customers in different segments
• Collaborate with marketing and sales team for marketing activities and campaigns.
• Participates in customer meetings and events.

To succeed in this role, we hope you to have:

• Excellent communications and presentation skills and ability to discuss with local senior leadership.
• Service offering knowledge including digital offering.
• Knowledge of product life-cycle management and methodology plus tools in general
• Basic selling, marketing, and customer relationship management experience
• Willingness/ability to travel ~40-60 % of working time.
• Demonstrate appropriate behavior such as customer perspective, driving change, collaboration, innovation & creativity, and conceptual thinking.

Ready to join our flow?

• In this role, you will be the business owner of maintenance offering and pricing in an Area. This role will develop and implement an offering strategy based on customer, business and global offering understanding to ensure offering competitiveness in the market. Additionally, he/she collaborates with the Global Maintenance team to further develop the offering and sales approach.

If you see yourself as someone who would succeed in this role and wish to join us in achieving new heights with dynamic maintenance planning transformation, don\xc2\xb4t hesitate to send your application already today!Please send your application via our Careers-site latest by April 5, 2024.#LI-RJ1At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on

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