Job Description

COMPANY DESCRIPTION A.MI represents Ascentis and Meet Isaac. It is a brand name adopted by both companies to represent our deeply-rooted relationship. Ascentis continues to pioneer on CRM, loyalty and rewards technology while Meet Isaac focuses on creative, digital marketing and customer experiences. Armed with more than 50 marketing awards over the past few years, both companies has a proven track-record that\xe2\x80\x99s well validated by marketing leaders in their respective industries. When you combine the efforts of both companies together \xe2\x80\x93 you get the power of 2 full service agencies that are ready to help their clients pivot their business to the next level. Do you have what it takes to be a part of this award winning combination? RESPONSIBILITIES

• Provide End User Computing support primarily for Ascentis Singapore office and remote support of global sites where required.
• Provide end user and technical support for Windows/Mac/Linux Operating System, File and Print, office network and Wi-Fi, Office applications and other End User Computing applications.
• Perform software or IT equipment procurement, installations, upgrade, troubleshooting and regular maintenance.
• Provide support to Infra and IT Operations team to ensure the proper maintenance of our application environments (AWS EC2 maintenance, Windows Servers/Linux monitoring, SSL replacement, etc).
• Manage user\xe2\x80\x99s account for staff onboarding and offboarding process.
• To provide support for the application team to perform remote application deployment or update at client\xe2\x80\x99s site.
• After office hours phone support.
• Any Other Ad-hoc Duties as Required or Assigned relating to the End User Computing or our network infrastructure.

QUALIFICATIONS

• A degree or Diploma in Software Engineering/Computer Science/Information Technology, or similar course/industry experience.
• At least 3 years of experience in a technical support role preferred, but motivated fresh graduates are welcomed to apply.
• For experienced candidate, to have strong technical skills in Microsoft Windows/Mac/Linux Operating Systems, Office 365, Google Workspace, Active Directory, office productivity tools, networking, scripting. Familiarity with AWS environment will be an advantage.
• Residency in Singapore or Malaysia are preferred, but other nearby regions can be considered (focusing on support work that can be done remotely only).
• Good analytical thinking and systematic problem-solving skills.
• Good customer service and support attributes.
• Self-motivated and eager to learn.
  

OTHER INFORMATION Interested candidates, kindly visit https://ami.recruiterpal.com/career to submit your application and to explore more job opportunities. Please note that your application will be sent to and reviewed by the direct employer - Ascentis Pte Ltd