Job Description

:

• Troubleshooting and resolution of incidents at the client\xe2\x80\x99s site including installation, of applications, servicing of peripherals to ensure customer satisfaction and service operation are achieved
• User\xe2\x80\x99s account administration and simple server administration
• To reformat and re-setup Windows/ Mac machines
• To troubleshoot Windows/ Mac Operating Systems and applications
• Setting up peripherals devices and any equipment required
• Provide desktop support at customer\xe2\x80\x99s site
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
• First level troubleshooting of network connectivity in a Lan/Wan environment
• To provide standby support for the deployment at client\xe2\x80\x99s site
• Install customers\xe2\x80\x99 applications on selected computing devices including patch deployment and upgrades
• Handling IT Equipments - storage, control, and upkeeping
• Any Other Ad-hoc Duties as required or assigned

Qualifications:

• Bachelor\xe2\x80\x99s degree or Diploma in Engineering, Computer Science/ Information
• At least 1 year of experience in a technical service role
• Fresh graduates are welcome to apply
• Strong technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments
• Ability to lead, analyze, diagnose and resolve account service issues
• Sound analytical and problem-solving skills
• Strong organizational and interpersonal skills
• Good customer service and support attributes

Other Information:

Interested candidates, kindly visit to submit your application and to explore more job opportunities.

About Us:

A.MI represents Ascentis and Meet Isaac. It is a brand name adopted by both companies to represent our deeply-rooted relationship. Ascentis continues to pioneer on CRM, loyalty and rewards technology while Meet Isaac focuses on creative, digital marketing and customer experiences. Armed with more than 50 marketing awards over the past few years, both companies has a proven track-record that\xe2\x80\x99s well validated by marketing leaders in their respective industries. When you combine the efforts of both companies together \xe2\x80\x93 you get the power of 2 full service agencies that are ready to help their clients pivot their business to the next level.

Do you have what it takes to be a part of this award winning combination?

Ascentis