Job Description

Barclays Overview

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

Working Flexibly

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager.

About Global Markets Operations

Global Markets Operations is the engine responsible for ensuring the execution and servicing of all products and services. Our core objective is to deliver service excellence by executing our processes in the safest and most efficient way, leveraging automation and 'Lean' approaches to achieve this. Some of the core processes that we deliver include Post Trade Services, FX Operations, Collateral & Liquidity operations.

The environment in which we operate is continually changing. Global Markets Operations plays a key role in driving market initiatives and regulatory changes and, by ensuring we are ahead of competitors on these initiatives, continually helps to drive down costs and increase revenue.

Around 3,000 colleagues work in Global Markets Operations globally, and our ambition is to make our organisation a truly excellent place to work, with the best possible opportunities for colleagues to succeed and develop their careers.

About IB Middle Office
The Investment Bank Middle Office (IBMO) is a cross functional and cross business organisation that operates as a control function over the Sales and Trading while providing a service and additional controls to the IB Infrastructure teams (Product Control, Financial Control in Finance, Credit and market Risk, Compliance and Operations).

Middle Office performs the "Business as Usual" checks and controls and works alongside aforementioned partners to ensure Front to Back Integrity and ensures that clean data moves downstream.



Overall purpose of role

• Director for IB Middle Office, based in Singapore, supporting APAC regional business, with a focus on Macro and Credit businesses.
• Be able to lead and develop a team of strong performers in a fast paced environment
• Ensure processing is of the highest standard, whilst meeting agreed SLAs, and being mindful of risk, efficiency, budget and personal conduct.
• Ensure quality T0 and EOD controls and transactional support to meet the demands of the business, clients and regulators across APAC jurisdictions.
• Collaborate effectively with regional and global IBMO asset class leads to deliver on the IBMO strategy, including but not limited to optimising Trade Controls and Lifecyle Management on Strategic platforms, driving standardisation of T0 EOD controls, supporting regulatory change, business growth and driving continuous improvement through strategic automation and RPA.

Key Accountabilities

• Business partner to peer infrastructure groups like Finance, Risk, Technology and key contributor in working with these infrastructure teams to achieve business objectives
• Representative for Asia Macro Credit MO globally, working with stakeholders and senior leadership team across regions to ensure engagement and agreement on global execution and providing inputs on Asia nuances
• Responsible executive for risk and control oversight for all functions across Asia Macro Credit Middle Office
• Lead the team in ensuring that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
• Act as Senior Signatory and Approver for the Asia Macro Credit MO organisation
• Governance oversight of Asia Macro Credit MO around management of issues, incidents, and key performance indicators
• Ensure that the appropriate governance and control standards are applied consistently across the function
• Coordinate with operational teams in other functions and businesses to ensure best practice is shared
• Driving financial opportunities, controls and supporting infrastructure (liaising with Finance and Technical colleagues)
• Conflict resolution in a high-pressure environment
• Interface where necessary with leading regulatory bodies across the geographic locations in which the division is present

Stakeholder Management and Leadership

• Leadership skills with one seeking a deeper, broader and more objective understanding, upon which to base commercial acumen, strategic decisions and actions.
• Expert interpersonal and communications skills to influence the cross-functional groups/forums, the global matrix and external stakeholders. Primary point of contact for Business, global IBMO asset class leads, Finance, Compliance, Legal, Risk and Technology in the APAC region.
• Understands the Business Strategy and is able to add-value at meetings and influence the outcome. Key contributor in working with infrastructure teams to deliver business objectives.
• Track record of successfully delivering an excellent level of service in a large-scale, matrix organization whilst mindful of cost control agenda.
• Ability to create and support growth of a talented high performing regional/functional team.
• Ability to drive strategy, execute change and resolve issues. Ensure APAC nuances are clearly articulated, understood and taken into account for global initiatives.
• Builds trust through credible use of facts and data and possess ability to creatively resolve problems and issues at pace
• Strong client focus, always puts customer satisfaction first. Track record of maintaining effective customer relations and service program through delivery of SLA's.
• Proactively identifies opportunities to prevent risks with strong risk background / culture and is able to resolve problems, before the risk occurs.
• Well versed in in the changing regulatory landscape for the respective asset classes and OTC derivatives and its impact on the firm and more specifically the Middle Office function for Singapore as well as the broader Asia Pacific. Ensure existing and new processes comply with regulatory requirements
• Ability to define and drive continuous improvement of risk metrics to ensure operational risk is tracked and monitored successfully.

Decision-making and Problem Solving

• Ability to understand and analyse complex problems and execute a plan to deliver effective tactical and strategic solutions. Responsible for driving the team to deliver innovate operational solutions for increasingly complex business requirements and ensuring active participation in industry/regulatory initiatives.
• Excellent understanding of broader business strategy, and apply this lens when making functional decisions.
• Aptitude to operate at varying levels of detail (strategic to close attention) and able to prioritise key activities both regionally and globally.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

• Deliver the highest standard of service to internal and external clients against agreed SLAs.
• Proven track record in problem solving, process improvement, risk and control and client service.
• Ensure that any risk undertaken is within agreed tolerance levels at all times.
• Ability to identify, escalate and report risks and issues in the appropriate governance forums, including weekly global R&C meetings, weekly APAC management meeting, fortnightly Singapore IBMO R&C forum and monthly APAC Business R&C meeting with Business and other infrastructure stakeholders.
• Ensure that you and your team uphold personal conduct in line with the Barclays Way and call out behaviours, actions or decisions that fall short of these standards or are inconsistent with our Values.
• Rationalise opportunities to ensure an efficient delivery of service functionally.

Person Specification

Personal attributes essential to performing role including competencies, expertise, knowledge, and experience. Note: experience requirements must not be in the form of years (minimum or otherwise).

Essential Skills/Basic Qualifications:

• Degree or equivalent qualification or above
• Minimum 10 years experience in Investment Banking Operations or other relevant Financial Services
• Possess ability to define and articulate strategic vision
• Strong understanding and heavy emphasis on properly controlled risk and operating environment.
• Well versed in the changing regulatory landscape and its impact on the firm and more specifically the Middle Office function
• Must demonstrate strong technical skills and sound knowledge of operational front to back procedures that supports an IB Business,
• Excellent direct team management skills and a proven track record of implementing change
• Ability to liaise effectively with internal and external stakeholders and clients
• Conversant in external market developments and initiatives
• Demonstrate strong leadership skills and commitment to talent development

Desirable skills/Preferred Qualifications:

• Knowledge in data analytics, RPA tools e.g. Alteryx and other efficiency tools.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.