Job Description

Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore\xe2\x80\x99s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

• Reports directly to the Magnifique Meetings Operations Manager.
• Assist the Magnifique Meetings Operations Manager in overseeing the department.
• Ensure the efficient and smooth operation of the department.
• Assist in the management of all Banquet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Supervises food and beverage set up and clean up
• Assist in planning, organizing and executing all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward
• Assist in recruiting, interviewing and training team members
• Greets clients and responds to guest requests in a timely, friendly and efficient manner
• Consistently monitor and adhere to Sofitel operating standards and service culture.
• Build commitment and inspire ambassadors to do the best job possible.
• Assist the Magnifique Meetings Operations Manager in building a strong team which works well together and which is mutually supportive so that the entire team can achieve a higher level of service.
• Ensure engagement in team through developmental opportunities, rewards and recognition.
• Participate in the set-up of meeting rooms and assist in the up-keeping of the brand standard.

• Minimum 2 years experience in a similar role, preferably including 5 star experience.
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop staff.
• Maintains awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Effective numeracy, verbal and written communication skills.
• Appreciates and maintains an effective outlet for stress.
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.

AccorHotel