Job Description

Job Title:

Assistant Cafe Manager

Job Type:

Full-Time

Reports To:

Operations Manager

Job Overview:

The Assistant Cafe Manager supports the Operations Manager in overseeing the daily operations of TOMORO COFFEE, ensuring a high level of customer service, efficient operations, and a positive team environment. This role involves managing staff, maintaining inventory, ensuring compliance with company policies and procedures, and driving sales and marketing initiatives.

Key Responsibilities:

Oversee daily store operations, including inventory management, supply ordering, and maintaining a clean and organized store environment. Lead and develop baristas through onboarding, coaching, training, and addressing service standards to foster a positive store culture. Champion service excellence and quality control by role-modeling and training baristas to deliver exceptional customer service and ensuring consistent product quality. Drive sales growth and customer engagement through marketing initiatives, catering orders, promotions, and promptly resolving customer inquiries and complaints in a professional manner.

Qualifications:

Diploma or Bachelor's degree in Business, Hospitality, or a related field. At least 3 years' experience in the F&B industry with a minimum of 2 years in a similar store managerial role. Strong leadership experience in store operations, building effective teams, and coaching for performance. Excellent customer service and interpersonal skills. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Willingness to engage in shift work, which includes working on weekends and public holidays. Flexible availability, including weekends and holidays.

Why Join Us?

Be a vital part of a rapidly growing coffee chain and contribute to its success. Work with cutting-edge coffee technology and high-quality ingredients to craft exceptional beverages. Enjoy opportunities for skill development and career progression in a dynamic environment. * Benefit from monthly sales incentives and group insurance coverage.