Job Description

Our Client is the first Integrated General Hospital in Singapore providing holistic and seamless care from acute, sub-acute to rehabilitative settings.

SCOPE OF WORK
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Virtual Care Hotline

• Manage medical helpline during office hours and after office hours (in 24/7 settings) and facilitate tele-triaging. Attends to queries receive via an integrated 24-hours telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with Alexandra Hospital for information relating to the health and well-being of patients and clients within Queenstown community
• Tele-triaging and matching patient/client\'s needs with the most appropriate resources; following up with clinical teams in care intervention required. Enabling patients to have more direct access to acute care and enable early detection of any deterioration. Following up with patients/ NOK and facilitate on care intervention plans. Responsibility in connecting care intervention within and outside of hospital (community partners). Follow-up on outstanding cases and perform a call-back if necessary
• Assist with referral triaging and assignment through clear understanding on inclusion and exclusion criteria for community case and transitional care referrals

Other opportunities:

• Station in community healthcare posts when needed, where patient/ residents can be cared for conveniently within their community
• Participate in activities that contribute towards the improvement of patient care, including professional development sessions to build relevant areas of knowledge, skills and attitudes
• Participate in projects and/or community events organized by Alexandra Hospital or partners within Queenstown community
• Any other duties as assigned by Reporting Officer

Job Requirements

• Diploma or equivalent professional qualification in Health Services Management, Health Management & Promotion, Nursing, Social Work or Allied Health
• Those with Nitec in Nursing and has relevant working experience in clinics or contact centre will also be considered
• Preferably with 2 to 3 years of working experience in healthcare industry, contact centre environment and/or service related industry will be an advantage
• Willing to work 3 rotating shifts, weekends, and public holidays (starting from 2022 to 2023)
• Pleasant disposition, approachable, with strong interpersonal and relational skills. Team player with good interpersonal
• Strong in communication and interpersonal skills. Ability to use local languages and dialects will be an added advantage, especially coupled with experience interacting with and managing patients and caregivers
• Independent worker, have initiative to resolve issues and strong in problem-solving
• Equipped with basic computer skills in MS Words, Excel and PowerPoint; has strong analytical skills

If you are keen to know more about this role, please email Mary at marymarquez@rmagroup.com.sg and send your resume in MS Word format. Note that only shortlisted candidates will be contacted.

Mary Marquez (EA Regn No: R1326974)
RMA Consultants Pte Ltd (EA Licence No: 93C4403)

RMA Consultants