Job Description

In this key role, you are dedicated to developing and leading a highly positive and motivated team to deliver exemplary service to our patients and caregivers. You will provide support, direction, and In this key role, you are dedicated to developing and leading a highly positive and motivated team to deliver exemplary service to our patients and caregivers. You will provide support, direction, and oversight of the day-to-day operations ensuring the operational performance of the clinic and delivery of high-quality service. You will allocate staff resources effectively by implementing and maintain day to day rostering, addressing resource gaps or schedule changes when the needs arise. You will manage team relations and development, providing coaching, fostering communications & collaborations to build team camaraderie, and to improve employee experience and retention. Leveraging on your skills and experience, you will be instrumental in driving implementation of projects and initiatives, encompassing areas relating to risks, quality, process improvements. Responsibilities: Oversee day-to-day operations of the clinic, including team supervision in their execution of daily activities, managing rosters, resource planning, slots management and downtime process Perform frontline services, clinical support and any operational duties as required Conduct on-the-job training, manage staff performance, training needs and career development Assist team to manage patients' feedback and enquiries, including investigating and resolving Level 1 & Level 2 service escalations Serve as a role model to others and advocate a positive and collaborative environment Assist doctor in minor procedures such as health screenings, physical examination, swab tests and provide post-consultations instructions where necessary Responsible for inventory management for medical and non-medical inventories and equipment Perform cycle stocks and stock take, ensure proper storage and handling of drug stock Sterilize medical equipment and sanitize designated areas prepare procedure rooms Perform finance and administration related tasks including maintaining data and files, petty cash, billings, and payments, as well as reporting Obtain, verify, and process medical billing information under different government schemes and managed care programmes, identify and advise on relevant schemes and subsidies available Process prescription and dispense medication according to workflow, perform physical medication reconciliation and provide patient counselling and education Maintain patient records in clinic management system Reconcile daily/ monthly transactions, manage investigation and resolve errors in payment reconciliation Support audits, participate in the implementation of projects and initiatives including changes and improvements to risks management, quality, process and workflows Encourage patients to participate in healthcare services or other company service offerings Perform other ad-hoc duties as assigned by supervisor or clinic operations team leads Requirements: NITEC/Higher Nitec/GCE N or O level, with 3 years' experience in outpatient clinic preferred Advanced knowledge in relevant government and insurance schemes and subsidies Intermediate knowledge on MOH regulatory requirements for GP clinic, insurance providers program and process Familiar in operating clinic management system Possess strong interpersonal and communication skills Proven ability to work flexibly and accurately with changing priorities and deliver a confidential and high-quality customer-focused service Computer literacy Able to commit to shift work based on GP clinic's operating hours Only shortlisted applicants will be notified for an interview. To find out more about us, please visit https://www.alliancehealthcare.com.sg/