Job Description

To address the challenges of an aging population and to improve population health outcomes, MOH has launched a Healthier SG strategy to reform the healthcare sector via a life-course approach. More efforts will be focused on upstream preventive care while continuing to provide appropriate care to those with existing needs. NHG has been tasked by MOH to look after the health of Singapore residents staying in the Central-North region and to provide joined-up and comprehensive care through a strong network of both internal and external healthcare providers.

Hence, an exciting new role overseeing payment processing via different types of payment models to these providers is now required. Reporting to the Finance Director and leading a team, you will play a key role in driving the following:

(a) Set up a new Payment Processing Team (HPT) at National Healthcare Group Headquarters to handle payment processing of various forms of value-based payment models and program payments in an accurate, timely, and efficient manner to NHG's population health providers.

(b) Lead, oversee, and motivate the team to work closely with internal and external stakeholders to:

- Identify and set up the necessary scalable systems and capability to effect payments processing in an automated, efficient and seamless manner, including the development of computation logics for payment models;

- Design operationally efficient payment processes and workflows to address all related aspects of payment processing;

- Collate information needed to process accurate and timely payments to providers based on various pre-agreed value-based payment models which NHG will enter into with their providers in accordance with service agreements;

- Process claim submissions in relation to population health funding or other population health payment-related matters;

- Handle and work with related parties to resolve payment-related queries and disputes;

- Work with out-sourced Finance Shared Services on appropriate and timely book-keeping entries relating to payments; and

- Establish best payment practices and develop standard operating policies/procedures and internal controls with regard to the above payment processing operations.

Education/Training/Experience

• A recognized degree or diploma with minimally 10 years of working experience in payment processes, of which at least 5 years in a team lead role.
• Strong knowledge of payment systems and internal controls, as well as experience in working in the healthcare industry and/or at Shared Services.
• Proven track record in driving improvements and efficiencies in transactional processing as well as the implementation of new systems.
• Able to work well in a complex, high-volume, and fast-paced environment.
• Proficiency in Microsoft Excel, Word, and Powerpoint.

Personal Attributes

• Able to plan and drive initiatives at the overall strategic level and has an eye for details at the operational/transaction level.
• Highly motivated and able to work independently under pressure to meet deadlines.
• Strong leadership skills and collaborative mindset.
• A customer-oriented team player with excellent communication and coordination skills as this role requires linking up with various internal and external stakeholders.

Institution

National Healthcare Group Corporate Office (NHGHQ)

Job Family

Administration

Working Hours

Office Hours

Education Level

Bachelor Degree

Job Level

Senior Management

Employment Type

Regular Full-Time