Job Description

About us
Holiday Inn Singapore Orchard City Centre re-launched in 2009 after an extensive multi million dollar renovation of its 324 guest rooms and public areas. Conveniently located in the heart of downtown Singapore, we are just minutes away from the Central Business District and shopper's paradise Orchard Road. Apart from the newly renovated Tandoor North Indian restaurant, the hotel also has the popular Window On The Park all day dining restaurant and the lobby lounge. The hotel has function rooms for up to 400 guests, a brand new atrium club lounge among other facilities.
Your day to day
FINANCIAL RETURNS • Complete forecasts, plans, and productivity reports for management. • Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and up sell products ands services while minimising waste to increase revenue. • Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. PEOPLE • Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance. • Educate and train team members in compliance with brand standards, service behaviors, and governmental regulations. Ensure each staff has the tools, training, and equipment to carry out job duties. • Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed. • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies. GUEST EXPERIENCE • Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience. • Conduct banquet and catering facility tours and entertain clients to enhance the guest’s meeting /banquet experience. • Assist guests with menu planning, food and beverage coordination, table arrangements, decoration options, etc. • Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services. • Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience. • Analyse and action against client satisfaction surveys to improve services. RESPONSIBLE BUSINESS • Develop awareness and reputation of the hotel and the brand in the local community. • Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise guests on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment. Perform other duties as assigned. May also serve as manager on duty.
What we need from you
Bachelor’s degree in Sales, Marketing or related field, and have 4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. Required Skills: • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Problem solving, reasoning, motivating, organizational and training abilities • Proficient in the use of Microsoft Office • Good communication and writing skills
What we offer
In return for your hard work, you can look forward to a highly competitive salary and benefits package – including: - Duty meals - Birthday Leave on your birthday month - Monthly LOVE Hour - Medical, dental & optical benefits - Insurance Coverage - 25-50% F&B Discount at restaurants within IHG Singapore Hotels - Special Employee Rate at all IHG Hotels worldwide - Room to Grow opportunities
Job Reference: EMEAA31299