Job Description

Position OverviewThe Assistant Director of Catering Sales & Conference Service Manager is responsible for all areas of the Catering Sales & Conference Services department. The individual provides our guests with specialized and personalized service for events and group accommodation management with responsibilities revolving around ensuring a smooth transition Pre-Sales to Post Event Phase through efficient coordination and communication.The RoleSales Activities

• Maximize sales and upselling/cross-selling opportunities through soliciting new catering accounts and maintaining relationship with existing accounts
• Conduct site inspections
• Prepare and present sales contract to clients for Catering & Social Events
• Execution of Group Contracts
• Collaborate and communicate with relevant departments to meet guests\' requirements
• Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery
• Booking of function spaces, follow up on room attrition and timeline for rooming lists
• Timely and accuracy preparation of Group Resumes, Banquet Event Orders, Internal Reports and Billing
• Meet or exceed individual and group catering sales target set by the management
• Determines availability of space based on yield management principles
• Lead participation in relevant industry events, trade exhibitions and sales trips for networking and lead generation
• Preparations of department reports
• Attends and chairs meetings

• Supervise and support Catering Sales & Conference Services Team
• Present sales reports and recommendations for management updates and decision-making
• Be involved in career progression and succession planning of team members

• Diploma in Hospitality Management
• Minimum 8 year working experience in Catering & Conference Services for an upscale property
• Prior experience in managing a team
• Knowledge in Microsoft Office including words, excel, power point
• Knowledge in Opera Cloud
• Basic knowledge of AV equipment
• Understanding of room space, entertainment options, menus, floral options
• Able to lead and train new team members

Capella Hotels & Resorts