Job Description

JEN Singapore Tanglin by Shangri-La
As a Duty Manager, we rely on you to:
Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.
Ensure smooth operation on a daily basis
Review feedbacks, guest comments, and other information pertaining to front office
Track guest satisfaction levels and handle guests' complains
Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement
Overall in-charge of the hotel during the midnight shift in the absence of the senior management
Identify training needs and develop training programs
Serve as hotel Emergency Response Team leader during crisis management
Ensure compliance to company's auditing framework
Ad-hoc duties as assigned
We are looking for someone who:
Takes pride in being a hotelier
Good communication skills
Loves interacting with guests from all backgrounds
Preferably has at least 2 years of relevant experience
Enjoys coming up with best fit solutions
Is a friendly, helpful and trustworthy leader
Must be detail-focused and guest-oriented

Skills Required