Job Description

JEN Singapore Tanglin by Shangri-La
Primary Role
Run day-to-day hotel security operations professionally, working with in-house and outsourced guards to keep guests, colleagues, and assets safe in line with Singapore regulations and brand standards.
Key Responsibilities
Carry out patrols in guest and staff areas; monitor cameras; manage access for staff, visitors, and contractors.
Respond to incidents (e.g., medical cases, disturbances, missing items, alarms); call police or SCDF when required and record details clearly.
Write incident reports and update the daily security log; collect statements and secure any evidence as directed.
Assist with fire-safety readiness: help with evacuation drills, check basic equipment, and support muster point control.
Support loading bay control, contractor/visitor registration, permit checks, and safe entry/exit.
Provide crowd control and guest service during peak periods and events; de-escalate disputes calmly.
Handle lost-and-found properly, ensuring accurate logging and handover.
Work with the outsourced security vendor on daily handovers and deployment; raise issues to the Security Supervisor/Manager.
Report faults and help test security systems after repair (CCTV and access control).
Brief colleagues on basic security awareness and emergency response as assigned.
Requirements
2-4 years of security experience, preferably in hotels or hospitality.
Valid Singapore PLRD security license and WSQ Recognize Terrorist Threats; other WSQ security modules are an advantage.
Basic knowledge of local requirements (Police Licensing & Regulatory Department, Personal Data Protection Act, Fire Safety Act).
Certified (or willing to certify) in First Aid, CPR, and AED.
Comfortable using CCTV/video systems, electronic access control, incident/reporting tools, and common office software.
Clear writing and communication; good judgment under pressure; high integrity and confidentiality.
Physically fit and able to work rotating shifts, weekends, and public holidays.

Skills Required