Job Description

Primary Responsibilities:

• Plan, organized & coordinate quarterly activities for guest.

• Do a daily control & inspection of the breakfast operations to ensure the food quality & quality meet the standard.

• To ensure the hygiene, cleanliness & safety of the area & kitchen are maintain at all times.

• To plan and prepare work schedules for the department.

• To check daily the arrivals & departure of long-staying guest, VIPs, Special occasion & special requirements.

• To check & ensure all the preparation, amenities & requirement for long-staying guest, VIPS & Special occasions & requirements are arranged accordingly.

• Participate in the inspection and checking the preparation for VIPs and ensure that they will receive proper treatment.

• To develop and maintain close business contact with the inhouse guests and to provide personalized service whenever possible.

• Conduct a follow up call with guest to obtain guest requirement during stay, feedback & special preferences.

• To ensure all guest data collections are updated in PMS system, log records to be shared with Operations Manager & kept in log records.

• To check & reply other Guest Feedback channels on daily basis. To investigate any complaints & highlight guest compliments. Reply to be vetted by OM/Markerting beforehand.

• Monthly summary records and dated all guest complaints & good practises in record log. Data & implementation to be presented to Operations Manager.

• Plan & implement activities or ideas to enhance guest stay experience based on guest feedback.

• Response and attend to guest complaint promptly & tactfully.

• To work closely with & inform Operations Manager of any unusual activities that occur daily.

Job Type: Full-timeSalary: $2,800.00 - $3,200.00 per monthBenefits:

• Health insurance

Schedule:

• Day shift
• Night shift