Job Description

Location Singapore, Central Singapore

Planning Area
SINGAPORE RIVER

Job Type
Permanent

Salary
$3,000 - $3,500 Per Month

Date Posted
23 hours ago

Expiry Date
02-Sep-2022
Additional Details


Job ID
340686

Job Views
42

Roles & Responsibilities :

• Track and analyse the GEI (Guest Experience Index) on daily basis to identify issues and recommend solutions, follow up with concise action plan and activities for Rooms Division.
• Track and analyse GEI scores to meet Starwood’s standards and report on GEI performance results to the Management on monthly basis.
• Manage recognition and reward programs for departments achieving benchmark GEI scores.
• Ensure that guest resolution and service recovery is delivered promptly.
• Responsible for correspondence to guest on complaints and compliments received in a timely manner.
• Consolidate reports on guests’ preferences and behaviors (eg. Future stays, satisfaction levels).
• Responsible for the day to day generation and submission of reports.
• Monitor the daily sales/revenue figures/shortfall in service delivery in Rooms Division and provide follow up recommendations where necessary.
• Monitor the execution of activities within Room Division to improve GEI & SPG (Starwood Preferred Guest) enrolment.
• Assist the Front Office Manager to foster strong working relationship of all departments under Rooms Division.
• Ensure that the Monthly Communications meetings are held in all Rooms Operations Departments.
• Perform any other duties as assigned by the Management.

• At least 3 years of relevant experience in current capacity
• Calm, efficient and able to work well under pressure
• Possess excellent leadership and communication skills
• Team player with a passion for delivering exceptional levels of guest service