Job Description

Purpose of the role: To motivate and coach the team, and monitor team performance and development.

You Will:

• Monitor in-store bar and retail inventory

• Be responsible for daily operations, and assist your house manager

• Assist your house manager in guiding, planning, and monitoring team members\xe2\x80\x99 OKR

• Ensure that the store\xe2\x80\x99s operational budget is in line and cost effective, alongside your house manager

• Monitor overall guest satisfaction, take into consideration customer feedback, and make the necessary changes

• Summarise and report on all member performance to the house manager every month

• Submit payroll for the part-time members every month

• Enforce and monitor operational standards, SOPs and quality measures that have been set out for the store

• Assist the house manager to handle administrative matters, alongside all other necessary records and reports, for the outlet

• Plan and execute members\xe2\x80\x99 bi-weekly work schedule

• Conduct necessary training for all members

• Establish healthy connections between the team and the guests

• Help out with ad-hoc duties, such as cleaning, assisting your peers, and others

• Promote a collaborative work environment

• Manage expense and petty cash

• Monitor and manage team discipline

• Equipment and store front maintenance

• Sales management along with your House Manager
  

• Possess high standards for hosting, time management, and commercial capability

• Be self-motivated and disciplined

• Take initiative and be eager to learn

• Have genuine interest in connecting with people, and have good interpersonal skills

• Be passionate in providing exceptional customer service

• Be capable of delivering work of the agreed-upon standards, and have good problem-solving skills

• Be highly skilled at uncovering customers\xe2\x80\x99 needs, and follow through with enlightening solutions

• Demonstrate business acumen, with the ability to analyse sales reports, and identify business trends and opportunities

• Have a keen eye for detail

• Fluent in English

• Basic knowledge of Microsoft Word, Microsoft Excel, and Keynote