Job Description

As an Housekeeping Assistant Manager, you will supervise and oversee the day-to-day operations of the Housekeeping Department. Specifically, a Housekeeping Assistant Manager will perform the following tasks to the highest standards:


To ensure the ultimate comfort, cleanliness and safety for all the guest, as expected in The Hotel To assist in the recruiting qualified people, to train employees in order to achieve the standards of cleanliness and high level of service. To be responsible for the daily operation needs and ensure manning is well scheduled to maintain superior standards of cleanliness for all guest rooms and public area. To assign and monitor daily assignments for guest rooms cleaning and to ensure that proper quotas are assigned to achieve optimum productivity. To establish safe working environment. To coordinate tasks and supervise outside contractor working in the hotel premises. To establish and maintain accurate inventory records on cleaning equipment, guest supplies and cleaning supplies. To establish a cleaning program maintaining top quality standard in performance, procedures and productivity pertaining to all public guest areas. To be very familiar with occupancy projection and to forecast manning as required. To establish effective communication with Housekeeping Manager / various departments to meet their needs as it relates to Housekeeping. To carry out routine daily inspection, noting deficiencies and ensuring proper follow up procedures. To coordinate engineering work orders for assigned areas and follow up inspection. To coordinate cleaning schedules and maintenance program for all guestrooms, guest corridors, public areas and heart of the house. To review all work orders submitted and ensure all orders are carry out in a timely manner. To clearly understand the Company Corporate Standard, Core Standard and ensure service and cleaning job is carry out in accordance to standard expectation. To monitor cost control program for housekeeping labor and operating supplies. To assist in administering and keeping accurate record all personnel related updates. To be familiar with and understand all the hotel and departmental policies, procedures and standards established for the department. To be involved in ensuring that all on line training material are updated at all time. To be involved in identifying employees needs and to develop staff and coordinate training when needed. To ensure all policies and procedure are observed and is in place. To assist in conducting monthly staff meeting. To maintain a high level of employee morale. To be familiar with laundry operation and to assist in handling complaint when required. To be familiar with the operation of the uniform rooms and monitor the maintenance standards in these areas. To participate and assist in conducting yearly performance evaluation ensuring reviews are completed in a timely manner. To participate in counseling and discipline staff when needed ensuring proper follow up action is taken and staff is review accordingly. To have an understanding on the departmental P&L, the yearly capital expenditure budget, as well as the yearly labor budget, operating expense budget that is presented by the Housekeeping Manager. To respond properly in any hotel emergency or safety situation. To train and monitor all Supervisors. Assist Housekeeping Manager on any other jobs been assign.
To perform other tasks or projects as assigned by hotel management.

Talent Profile

At least 2 years of experience in a similar role; preferably from a 4 star Hotel Minimum Diploma in Hospitality Management Customer centric High level of flexibility and adaptability Must be able to work rotating day shifts including Public Holidays and weekends Able to work under pressure and in fast paced environment Ability to speak on additional language will be an advantage. Possesses leadership skill and able to make sound independent decision. Previous Experience in Housekeeping with supervisory responsibilities. * Possesses strong interpersonal skill and experience in people handling.