Assistant Manager (customer Service) ($3500 $4800/aws/vb)
Singapore, Singapore
Job Description
$4800 + AWS + VB + allowance
5 working days, Mon - Fri, normal office hours
Location: North
Responsibilities
- Enhance customer experience through good customer service and ensure the smooth running of customer service counter operations.
- Develop service procedures, policies and standards and lead the continuous improvement of customer care process resulting in exceptional customer experience.
- Support and facilitate organic growth of loyalty program membership.
- Take ownership of customer issues and follow through to resolution.
- Ensure effective customer communication throughout the customer service team with adherence to the standards and timeline expectations.
- Recruit, mentor and develop customer service officers and nurture them to excel through encouragement and empowerment.
- Adhere to and manage an approved budget and maintain an orderly workflow according to priorities.
- Keep ahead of industry developments and apply best practices to areas for improvement; control resources and utilise assets to achieve qualitative and quantitative targets.
- Degree in Business Administration, Customer Service Management or equivalent.
- Minimum 5 years of relevant experience.
- Knowledge of customer service software, databases and tools is a plus.
- Excellent communication and interpersonal skills
Interested candidates, please send your updated CV in MS Words format stating your last drawn salary, expected salary, notice period and reason for leaving last / past employment(s) and email to recruit@caed.com.sg for priority processing.
To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
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To find out more job opportunities, visit Career Edge Asia at www.caed.com.sg for all job listings.
Email: recruit@caed.com.sg
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More Information
- Salary Offer $3500-$4800
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Job Detail
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Job IdJD1397558
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3500 - 4800 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned