Assistant Manager (customer Service Air Export)
Job Description
Work place - Changi Airport Working hours - Mon to Fri (8:30am to 5:30pm), Sat (8:30am to 12:30pm) after confirmation will be Alt Sat. Customer Service Assistant Manager / Executive (Air-Export) T Work place - Changi Airport Working hours - Mon to Fri (8:30am to 5:30pm), Sat (8:30am to 12:30pm) after confirmation will be Alt Sat. Customer Service Assistant Manager / Executive (Air-Export) The candidate should be resourceful and analytical, able to manage resources and obtain buy-in from internal and external stakeholders. Able to lead the Customer Service team effectively and make business decisions independently. Job Scope - Reporting to the Export Manager - Responsible for overall customer service excellence - Ensure day to day Customer Service activities conform to SOP - Continuous process improvement and/or innovation Job Requirements - Minimum 2 - 3 years relevant working experience in similar industry - Develop and/or participate in intervention strategies to mitigate gaps in delivery of logistics services - Put in a mitigation plan whenever necessary - Support internal and external stakeholders on customer attraction and retention strategy - Participate in solutions that address Customers concerns or business needs - Participate in discussion on operational policies, standards and procedures - Manage teams in the workplace
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Job Detail
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Job IdJD1178212
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$30000 - 39600 per year
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned