Customer Service Assistant Manager
Singapore, Singapore
Job Description
Assistant Manager - Customer Service
Responsibilities:
- Support operations and monitor daily customer feedback via all avenues; emails, social media, walk-ins & phone calls to identify potential complaints
- Reach out & collaborate with relevant teams to address customer needs & escalated issues, and perform customer service recovery where required
- Establish & maintain positive relationships with owners & customers.
- Ensure that customer handling standard procedures are properly adhered
- Tracking of customer service KPIs and metrics, and ensure that customer service standards are met
- Assist with preparation and implementation of aftersales activities and promotions
- Provide analytical and strategic insights regarding customer needs to improve the business
- Assist with & prepare for monthly meetings pertaining to customer service and aftersales
- Manage & monitor on recall campaigns
- Proven customer service experience
- Positive attitude
- Great interpersonal & communications skills (written & verbal)
- Task-oriented and driven to achieve results
- Proficient in spoken and written english & mandarin (bilingual), to handle the chinese speaking market
- Able to adapt to fast-paced working environment & meet deadlines
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Job Detail
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Job IdJD1156166
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned