Job Description

RESPONSIBILITIES:

Design, review and implementation of Datacentre operations processes based on ITIL, Industry best practices and IncomeaEUR(TM)s business needs and the governance of its compliances. Data Centre facility management which includes M&E as well as capacity, physical access and space expansion Data Centre facility management and operations which comprise of IT Service Management. Processes and Procedures to facilitate data centre operations to function smoothly and efficiently Project, IT procurement and Vendor management. Keep abreast of the latest developments in computer technologies to see if any of them can be employed to improve the organisationaEUR(TM)s productivity Facilitate all the audit and compliance activities such as IT health check, IT self-assessment, Internal IT audit, External IT audit and regulatory IT compliance and audit Active member of Infrastructure Incident management team Work closely with peers to carry out work effectively Actively involved in Datacentre relocation projects Cross-function support assisting Server & Storage team and IT Service management team

REQUIREMENTS:

Degree in Computer Science, Computer or Electronics Engineering or Information Technology At least 10 years of relevant IT experience in IT operation support and service management Good knowledge of ITIL processes, IT Infrastructure support, datacentre operations, servers, network, and IT security Excellent communication (both oral and written). Good project, vendor and contract management skills Pro-active, dynamic, dedicated and responsible self-starter with strong customer orientation and multi-tasking capabilities Knowledge in various IT platforms, Systems (Windows/Linux/Solaris/VMWare), networks, SAN, Backup technology, monitoring and ITSM tools Certifications: + ITIL V3 Foundation Certified, MUST
+ Certified Project Manager (e.g. PMP, Prince2, CITPM)
+ Certified Data Centre Professional - CDCP
+ ServiceNow Certified System Administrator - CSA