Job Description

About ST EngineeringST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.About our Business - Unmanned & Integrated SystemsOur Unmanned & Integrated Systems business offers holistic solutions in system engineering and integration. We pioneer maritime robotics and autonomy solutions, provide system integration for complex naval and island air defence System-of-Systems (SoS), and take care of the operation and maintenance of Command, Control, Communications, Computers Intelligence (C4I) systems. We cater to the needs of Defence, Public Safety & Security, and Commercial clients worldwide, providing seamless and innovative services that redefine possibilities.Together, We Can Make A Significant ImpactYou will be a key technology partner to our customers in the Defence sector to thrive on developing the next breakthrough for the defence and security of Singapore.Be Part of Our Success

• Manage department performing IT and networking related maintenance and projects.
• Responsible and ensure contractual Service Level Agreement satisfy or exceed customer requirements/expectations.
• Manage a team of Service Delivery Managers (SDM) and their Engineers.
• Managing a departmental financial.
• Contribute to Business Proposals to customers.

Qualities We Value

• Proven experience in managing IT projects from initiation to completion, including scope definition, resource allocation, scheduling, budgeting, and risk management.
• Strong understanding of contract negotiation, administration, and compliance, with the ability to ensure adherence to contractual obligations and service level agreements (SLAs).
• Ability to drive continuous service improvement initiatives and foster a culture of customer-centricity and operational excellence within the department.
• Ability to build and maintain strong relationships with internal and external stakeholders, including customers, vendors, partners, and cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to understand customer requirements, address concerns, and provide timely and effective solutions.
• Experience in conducting customer satisfaction surveys, feedback analysis, and service reviews to identify areas for improvement and enhance overall customer experience.
• Solid understanding of information technology concepts, systems, and architectures, with proficiency in IT infrastructure, networking, and security.
• In-depth knowledge of IT service management (ITSM) frameworks such as ITIL (Information Technology Infrastructure Library), including incident management, problem management, change management, and service desk operations.
• Location: Ang Mo Kio
• Singaporean only

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone\'s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people\'s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

ST Engineering