Job Description

:Position: Assitant Manager (Enrichment)Reporting to: Director of EnrichmentJob Role & Responsibilities:

• Plan monthly enrichment programme schedules and holiday camps for all schools.
• Source for more enrichment programme vendors.
• Negotiate business terms with shortlisted enrichment programme vendors.
• Liaise between schools and enrichment programme vendors to confirm the schedule.
• Inform respective schools to broadcast the available enrichment programme to the parents.
• Handle parents\' queries, feedback, and enrolment promptly and professionally.
• Provide parents with clear explanations on our programmes via various communicationchannels.
• Prepare necessary in the portal and website for registration.
• Follow up with parents for registration, payment, and programme schedules.
• Prepare enrolment list, teachers\' detail to send to schools before the start of programme.
• Work closely with vendors and schools for any cancellation/replacement class.
• Inform parents on cancellation/replacement of classes if any.
• Process ad-hoc credit refunds for students who are withdrawing/graduating.
• Execute payment process for the enrichment programme vendors.
• Correspond with ECF for sponsored students and enrichment programmes.
• Plan and liaise teachers\' schedule and timetable for internal programmes such as Chinese Speech & Drama and Young Career Series.
• Provide operational support for all enrichment programmes.
• Generate monthly and termly revenue and costing reports for E-reach.
• Prepare monthly programme enrolment report for E-reach.
• Submit monthly time sheet for part-time teachers for E-reach.
• Prepare termly billing summary for Finance and ECF team.
• Deliver a professional and high-quality service experience in a customer-facing role.
• Acquire a strong working knowledge of the organisation\'s programmes and services.
• Maintain close liaison with other departments to have a good understanding of theoperational flow and ensure a seamless client experience.
• Develop great rapport with parents, children as well as teachers to build brand loyalty.
• Responsible for the weekly logistics of the enrichment programmes, including printing,assembling, packing, and arranging of transport of experiment materials to various schools.
• Perform any other duties and responsibilities as and when assigned by Management.

Qualifications:

• Possesses at least diploma in business administration or the equivalent.

Required to work shift hours and on weekends whenever required.Strong proficiency in written and spoken English.Being effectively bilingual would be a strong advantage.Candidates who have worked in the hospitality or education industry are most preferred.Possesses emotional maturity and passion for customer service.Familiar with CRM systems and practices.Good team player, possesses the ability to work with minimal supervision.Positive, extroverted, and outgoing personality.Well-groomed with a professional disposition.Flexible, able to manage change and ambiguity well and able to work under tight deadlines.Careful, meticulous, with an eye for detail. Well-organised, methodical with strong time-management abilities to manage multipletasks.About Us:Company OverviewHeadquartered in Singapore, The EtonHouse International Education Group has more than 100 schools across 9 countries. We run pre-schools as well as K-12 international schools. Together, these schools provide internationally recognized programmes and high-quality education to over 25,000 students globally. The group also runs enrichment programmes and cutting-edge ed-tech programmes to scale the provision of high-quality education in pre-schools.Over the last 29 years, EtonHouse has been at the forefront of international education in the Asia Pacific region and has won numerous awards. In 2019, our founder, Mrs. Ng Gim Choo won the EY Entrepreneur Of The Year Award in the Education category. In addition, EtonHouse was recently selected to be in the inaugural cohort of the Scale-Up SG programme, which is an Enterprise Singapore programme selecting high-growth potential local companies which can be groomed into future global champions.With children at the heart of what we do and the vision to make good quality education accessible to every child in Singapore, EtonHouse launched the EtonHouse Community Fund (ECF) in 2015. As an independent IPC charity, ECF continuously runs initiatives to make a difference in the lives of vulnerable children.EtonHouse VisionShaping the future through educationEtonHouse MissionDeveloping confident and capable global citizensBe a part of the EtonHouse familyWe welcome passionate and dedicated professionals who share our belief in the power of education. Together, we can make a meaningful difference to children and society through education.

EtonHouse