Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.Job ResponsibilitiesExecuting Evaluationsxc2xb7 Perform unannounced, undercover evaluations of the hotel, apply a thorough understanding of standards and ensure accurate application of these standards in alignment with official guidelines.xc2xb7 Plan and manage evaluation tasks efficiently, following departmental guidelines to complete assignments in an efficient and timely manner.xc2xb7 Uphold a professional and discreet demeanor throughout evaluations, representing the department and upholding the hotelxe2x80x99s commitment to excellence.Quality Assurance Analysisxc2xb7 Conduct detailed reviews of each evaluation report to ensure accuracy, clarity, and consistency with departmental and industry standards prior to release.xc2xb7 Maintain and update evaluation checklists, ensuring alignment with internal SOPs and external quality benchmarks.xc2xb7 Develop and conduct training sessions for evaluators on quality standards, report writing, and scoring consistency. Coordinate regular calibration meetings to align evaluatorsxe2x80x99 scoring and feedback criteria, including arranging external field visits for benchmarking and experience-based learning.xc2xb7 Identify improvement opportunities in evaluation reports, offering constructive feedback to evaluators to refine accuracy and reporting skills over time.xc2xb7 Identify common errors in reports, analyze trends, and implement corrective actions to improve report quality continuously.Quality Assurance and Certification Planningxc2xb7 Plan and oversee the scheduling of evaluations, balancing evaluator availability, business unit requirements, and optimal timing for impactful assessments.xc2xb7 Lead departmental certification projects by coordinating with other departments, setting clear timelines, and ensuring that all evaluations are completed efficiently and on schedule.xc2xb7 Assign evaluators based on experience, expertise, and availability, adjusting assignments as necessary to maintain a seamless workflow.xc2xb7 Act as the primary liaison with department heads and other key stakeholders to align evaluation schedules with operational priorities, ensuring smooth coordination.xc2xb7 Monitor the status of all evaluations, address scheduling conflicts, and provide transparent reporting to ensure accountability and timely completion.xc2xb7 Review and benchmark existing checklists against industry standards, develop structured checklist content, and customize checklists for different business units to ensure relevance and effectiveness.Administrative and Communication Responsibilitiesxc2xb7 Conduct and lead daily morning briefings with department leaders and stakeholders to review evaluation schedules, address any immediate priorities, and align on daily operational goals.xc2xb7 Perform various administrative tasks such as maintaining records, managing department documentation, and preparing reports as required.xc2xb7 Regularly update stakeholders and department teams on evaluation processes, changes in standards, and other relevant departmental news.Employee Engagement and Experiencexc2xb7 Uphold and embrace the highest standards as a Marina Bay Sands TM by embracing the brand and service culture. Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.xc2xb7 Self xe2x80x93 motivation for continuous learning and development.xc2xb7 Create a pleasant working environment that inspires the team and cultivates OneMBS culture.xc2xb7 Actively participate in departmental meetings as required.xc2xb7 Prepare reports (daily/weekly/monthly) as stipulated by management.xc2xb7 Review systems and processes for workflow and productivity improvement.xc2xb7 Contribute ideas and cooperate in the execution of on-going initiativesxc2xb7 Support Sands Cares and Sustainability programs.xc2xb7 Perform any other duties and responsibilities as and when assigned by Management.Job RequirementsEducation & Certificationxc2xb7 Bachelorxe2x80x99s degree in hospitality, or a related field.Experiencexc2xb7 At least 2 years of experience in quality assurance or managerial role, preferably in a luxury or hospitality environment.xc2xb7 Strong understanding of quality standards, including familiarity with Forbes Travel Guide or similar luxury service standards.Other Prerequisitesxc2xb7 Proficiency in technology, project management and strong organizational skills.xc2xb7 Excellent communication skills, both verbal and written, with an ability to provide constructive feedback and lead effective briefings.xc2xb7 Strong collaboration skills, with experience working with training or operational teams.xc2xb7 Demonstrate ability to analyze data, identify trends, and implement corrective action plans for continuous improvement.xc2xb7 Be ready to work on weekends, public holidayMarina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands