Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.Job ResponsibilitiesExecuting Evaluationsxc2xb7 Perform unannounced, undercover evaluations of the hotel, apply a thorough understanding of standards and ensure accurate application of these standards in alignment with official guidelines.xc2xb7 Plan and manage evaluation tasks efficiently, following departmental guidelines to complete assignments in an efficient and timely manner.xc2xb7 Uphold a professional and discreet demeanor throughout evaluations, representing the department and upholding the hotelxe2x80x99s commitment to excellence.Quality Assurance Analysisxc2xb7 Analyze evaluation data to identify trends, recurring issues, and performance gaps. Use insights to create targeted reports that highlight areas needing improvement.xc2xb7 Go beyond surface-level issues by investigating root causes, helping departments understand underlying factors contributing to quality gaps.xc2xb7 Work closely with the training team to share analysis results, co-develop relevant training content, and align on measurable goals for improvement.xc2xb7 Set performance benchmarks based on historical data, industry standards, or competitor analysis to inform departments where they stand in terms of quality and where they can fill in the gaps.xc2xb7 Establish initiatives for continuous improvement, supporting a cycle of feedback, action, and reassessment. Develop action plans and follow up with departments on progress.xc2xb7 Gather additional feedback from TMs, Net Promoter Score (NPS) or Trip Advisor where feasible, and integrate findings into the quality assurance analysis.xc2xb7 Conduct regular meetings with department managers and training leads to discuss findings, track improvement efforts, and refine the focus for future evaluations.xc2xb7 Develop a dashboard or regular report system that provides business units with easy access to quality metrics, trends, and improvement status.Administrative and Communication Responsibilitiesxc2xb7 Conduct and lead daily morning briefings with department leaders and stakeholders to review evaluation schedules, address any immediate priorities, and align on daily operational goals.xc2xb7 Perform various administrative tasks such as maintaining records, managing department documentation, and preparing reports as required.xc2xb7 Regularly update stakeholders and department teams on evaluation processes, changes in standards, and other relevant departmental news.Employee Engagement and Experiencexc2xb7 Uphold and embrace the highest standards as a Marina Bay Sands TM by embracing the brand and service culture. Comply and follow Marina Bay Sands Workplace Safety and Health Policy practices, policies and guidelines.xc2xb7 Self xe2x80x93 motivation for continuous learning and development.xc2xb7 Create a pleasant working environment that inspires the team and cultivates OneMBS culture.xc2xb7 Actively participate in departmental meetings as required.xc2xb7 Prepare reports (daily/weekly/monthly) as stipulated by management.xc2xb7 Review systems and processes for workflow and productivity improvement.xc2xb7 Contribute ideas and cooperate in the execution of on-going initiativesxc2xb7 Support Sands Cares and Sustainability programs.xc2xb7 Perform any other duties and responsibilities as and when assigned by Management.Job RequirementsEducation & Certificationxc2xb7 Bachelorxe2x80x99s degree in Data Analysis, Quality Management, Hospitality, or a related field.Experiencexc2xb7 At least 2 years of experience in data analysis, quality assurance, or similar roles, preferably in the luxury or hospitality industry.xc2xb7 Strong understanding of quality standards, including familiarity with Forbes Travel Guide or similar luxury service standards.Other Prerequisitesxc2xb7 Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and strong analytical skills.xc2xb7 Excellent verbal and written communication skills with an ability to convey data insights in a clear and actionable manner is a plus.xc2xb7 Strong collaboration skills, with experience working with training or operational teams.xc2xb7 Demonstrated ability to set performance benchmarks, track progress, and drive continuous improvement efforts.xc2xb7 Be ready to work on weekends, public holidays.Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands