Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.Job ResponsibilitiesDesign, implement, and continuously improve housekeeping training programs to cover essential skills, procedures, and guest service standards.Develop training materials, manuals, and resources that align with industry best practices and the specific needs of the property.Facilitate the onboarding process for new housekeeping team members, ensuring they are equipped with the necessary tools, skills, and knowledge to perform their duties effectively.Conduct ongoing training sessions to address new procedures, equipment, and industry advancements, keeping the housekeeping team up to date.Develop and implement systems for evaluating the performance of housekeeping team members and identifying areas for improvement.Provide constructive feedback to housekeeping operation team, offering coaching and support to enhance their performance and professional development.Work closely with the housekeeping team to maintain high cleanliness and hygiene standards, conducting regular inspections and addressing any issues promptly.Collaborate with other departments to ensure seamless coordination and communication regarding training needs and standards.Partner with Learning & Develop team to ensure consistency in training practices and programs.Stay informed about industry regulations, safety standards, and compliance requirements, ensuring all training programs align with legal and ethical guidelines.Job RequirementsEducation & CertificationDiploma in hospitality preferredExperienceA minimum of Five (5) yearsxe2x80x99 experience as a housekeeper and 2 years management experience at 4 or 5-star property preferredExperience in developing and implementing housekeeping or similar training programs preferredProven experience in housekeeping management or a similar role within the hospitality industryStrong knowledge of housekeeping procedures, cleaning techniques, and industry best practicesKeep complete knowledge of OSHA standards and Regulations, including all safety Standards and Evacuation proceduresExperience with operations in a unionized environment preferredExcellent communication and interpersonal skillsAbility to create engaging and effective training materialsExperience with performance evaluation and feedback processesDetail-oriented with a commitment to maintaining exacting standards of cleanlinessFamiliarity with relevant software and tools for training managementOther PrerequisitesStrong written and verbal communication and interpersonal skillsPreferably possess relevant certification or experience in process improvement, Lean or Six SigmaPreferably comfortable with Statistics and Probability models, working experience in data analysisMust be able to manage multiple priorities in an efficient/timely mannerAbility to work independently and as part of a team - works well in a collaborative environmentAbility to deal effectively with guests, management, employees, and outside contacts while working under pressure and meeting deadlinesAble to work in a fast-paced environmentMarina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands