Job Description

What the role is:You are the hospitality ambassador of the museum, tasked to ensure our visitors enjoy their time at the museum and leave with a positive and lasting impression of the museum. You are responsible for visitor experience management across all the visitor touch points at the museum, oversee ticketing and revenue collection processes, manage a team of hospitality staff, volunteers and docents, and also provide visitor reports and analytics. You are a team player who has a keen interest in the museum and heritage sector and would like to contribute to this vibrant and growing industry.Responsibilities

• Oversee visitor service operations, including but not limited to front counter and gallery services
• Manage a team of hospitality staff, comprising both visitor services officers and gallery sitters
• Ensure smooth visitor access to the museum, clear way-finding and ease of use of features and facilities within the museum
• Promote exhibitions and programmes to visitors in the museum
• Monitor and implement ticketing and visitor analytics systems to ensure ease of issuing admission tickets and tracking visitor entries
• Provide regular reports and analytics on visitor numbers and patterns to the museum and various galleries/ exhibitions
• Handle visitor feedback and provide service recovery
• Support volunteer management and work with volunteers and docents to deliver programmes and visitor experience

• Facilitate ad-hoc requests and group visits to the museum
• Manage administrative and financial matters as necessary

Requirements

• Preferably at least 5 years of relevant working experience, preferably in the hospitality and/ or arts and heritage sectors. Those with no experience or lesser experience may be considered for the Assistant Manager/ Manager position
• Experience in data analytics will be a bonus
• Strong leadership, resourceful, able to work independently and also in a team
• Possess excellent interpersonal, communication and development skills
• Self-motivated, results orientated and full of drive
• Able to confidently cultivate positive partnerships with advocates and volunteers for the museum
• Able to work irregular hours and on weekends when required

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.About National Heritage Board:The National Heritage Board (NHB) champions the development of a vibrant cultural and heritage sector in Singapore. Our role is to make heritage enriching, relevant, accessible and above all, enjoyable to Singaporeans and visitors alike. If you have the Passion \xe2\x80\xa6to build a nation of confident people and sense of rootedness \xe2\x80\xa6to deliver great service towards a strong community \xe2\x80\xa6to inspire generations of Singaporeans through heritage preservation \xe2\x80\xa6to continually innovate and develop yourself as a professional \xe2\x80\xa6to have fun while doing all of the above We Want You! http://www.nhb.gov.sg

National Heritage Board